Comments on: Why do we take all that crap? http://www.QuebecValley.com/2007/10/04/why-do-we-take-all-that-crap/ The Internet Startup Valley in Quebec Tue, 09 Jun 2009 00:41:37 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Denis http://www.QuebecValley.com/2007/10/04/why-do-we-take-all-that-crap/comment-page-1/#comment-48 Denis Fri, 05 Oct 2007 00:28:25 +0000 http://QuebecValley.com/2007/10/04/why-do-we-take-all-that-crap/#comment-48 I'm Dell-biased as I worked a lot with them in the past and I agree they have good service at least on the enterprise side. I don't know about the customer side but hearing your story doesn't surprise me. I'm not trying to promote anyone but Dell was always willing to come over when we had a problem. They even came once to perform a firmware upgrade (well it was on a pretty expensive NAS so I understand them in a way!) As far as your best buy story, I'm not surprised. People working there are sales persons and their average age experience is very low. Having a semi-professional appearance is good enough to be hired. This bring an interesting question. Any good computer store catering to geeks? I’m Dell-biased as I worked a lot with them in the past and I agree they have good service at least on the enterprise side. I don’t know about the customer side but hearing your story doesn’t surprise me.

I’m not trying to promote anyone but Dell was always willing to come over when we had a problem. They even came once to perform a firmware upgrade (well it was on a pretty expensive NAS so I understand them in a way!)

As far as your best buy story, I’m not surprised. People working there are sales persons and their average age experience is very low. Having a semi-professional appearance is good enough to be hired.

This bring an interesting question. Any good computer store catering to geeks?

]]> By: heri http://www.QuebecValley.com/2007/10/04/why-do-we-take-all-that-crap/comment-page-1/#comment-46 heri Fri, 05 Oct 2007 00:09:07 +0000 http://QuebecValley.com/2007/10/04/why-do-we-take-all-that-crap/#comment-46 I had a pretty bad experience with Best Buy with their so-called complete 3-years guarantee. The tech support is completely incompetent, it was a similar problem like yours where they should have tested for more than 5 minutes. Guess what? They didn't. The worst part of it all was that this took 3 months and a half. THEY TOOK A FRICKING 100 DAYS TO POWER ON AND THEN OFF A LAPTOP. compare it to another experience I had last week, this was with Dell. i was already out of the 1-year guarantee, but the support girl said it's ok. she told me step-by-step instructions to check the hardware. after a few minutes, she concluded that the part was not functioning and that I will receive the next day a new one. that got me impressed. one, because she was very knoweldgeable. two, because they accepted to repair even though the guarantee was finished. three, because i got the new part the day after, a support guy came and installed it. I had a pretty bad experience with Best Buy with their so-called complete 3-years guarantee. The tech support is completely incompetent, it was a similar problem like yours where they should have tested for more than 5 minutes. Guess what? They didn’t.

The worst part of it all was that this took 3 months and a half. THEY TOOK A FRICKING 100 DAYS TO POWER ON AND THEN OFF A LAPTOP.

compare it to another experience I had last week, this was with Dell. i was already out of the 1-year guarantee, but the support girl said it’s ok. she told me step-by-step instructions to check the hardware. after a few minutes, she concluded that the part was not functioning and that I will receive the next day a new one. that got me impressed. one, because she was very knoweldgeable. two, because they accepted to repair even though the guarantee was finished. three, because i got the new part the day after, a support guy came and installed it.

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